![]() ![]() See I have gone to the article indicated at the end of the log (this is the same article referred to during start-up of the computer). I found the log in the windows temp folder as you indicated:Ģ6-01-2015 13:14:37 Sending feedback message: 0Ģ6-01-2015 13:14:37 Updating credentials failed validation.Ģ6-01-2015 13:14:37 Adding registry key for SophosAlert.exe: cmd.exe /c IF EXIST "C:\Program Files\Sophos\AutoUpdate\SophosAlert.exe" start "Sophos" /B "C:\Program Files\Sophos\AutoUpdate\SophosAlert.exe"Ģ6-01-2015 13:14:37 Error: Invalid updating configuration. To calrify, this means that the autoupdate is working but it is installation of the new update program that is not working? However,under Updating then Software, it says 'failed' under update status. ![]() It also appears to happen automatically at times, too. When I manually updated I saw a recent date under the 'last updated' section in the product information section in the Sophos Endpoint Security and Control panel. The 'update now' feature appears to work but I do get the same error at the end: "installation of product Sophos AutoUpdate failed".
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